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Lean for Service

The Toyota Way to Service Excellence

Are you in a service organization? Or a service function within a manufacturing company? We’re bringing to you The Toyota Way to Service Excellence in a way that makes lessons of the book leap off the pages. You’ll hear from the authors of The Toyota Way to Service Excellence, Jeff Liker & Karyn Ross, along with a select group of practitioners who will share with you their best practices and lessons learned!

SESSION 1
A Framework for Lean in Services, Jeff Liker

SESSION 2
Managing Visually at EKemp, Elaine Camm & Oliver Thompson

SESSION 3
Hennig’s Mission to Make Their Customers Successful, Noah Goellner

SESSION 4
Case Study: My Journey Developing Coaches for Leadership Excellence, Theresa Coleman-Kaiser

SESSION 5
Wrap Up and Review Session, Karyn Ross


Your Instructor


Lean Service Presentation Team
Lean Service Presentation Team
  • Jeff Liker
  • Elaine Camm & Oliver Thompson
  • Noah Goellner
  • Theresa Coleman-Kaiser
  • Karyn Ross

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!