Are you in a service organization? Or a service function within a manufacturing company? We’re bringing to you The Toyota Way to Service Excellence in a way that makes lessons of the book leap off the pages. You’ll hear from the authors of The Toyota Way to Service Excellence, Jeff Liker & Karyn Ross, along with a select group of practitioners who will share with you their best practices and lessons learned!
A Framework for Lean in Services, Jeff Liker
Managing Visually at EKemp, Elaine Camm & Oliver Thompson
Hennig’s Mission to Make Their Customers Successful, Noah Goellner
Case Study: My Journey Developing Coaches for Leadership Excellence, Theresa Coleman-Kaiser
Wrap Up and Review Session, Karyn Ross