Lean for Service
The Toyota Way to Service Excellence
Are you in a service organization? Or a service function within a manufacturing company? We’re bringing to you The Toyota Way to Service Excellence in a way that makes lessons of the book leap off the pages. You’ll hear from the authors of The Toyota Way to Service Excellence, Jeff Liker & Karyn Ross, along with a select group of practitioners who will share with you their best practices and lessons learned!
SESSION 1
A Framework for Lean in Services,
Jeff Liker
SESSION 2
Managing Visually at EKemp,
Elaine Camm & Oliver Thompson
SESSION 3
Hennig’s Mission to Make Their Customers Successful,
Noah Goellner
SESSION 4
Case Study: My Journey Developing Coaches for Leadership Excellence,
Theresa Coleman-Kaiser
SESSION 5
Wrap Up and Review Session,
Karyn Ross
Your Instructor
- Jeff Liker
- Elaine Camm & Oliver Thompson
- Noah Goellner
- Theresa Coleman-Kaiser
- Karyn Ross
Course Curriculum
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StartA Framework for Lean in Services - Dr. Jeff Liker (43:27)
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StartManaging Visually at EKemp - Elaine Camm & Oliver Thompson (40:29)
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StartHennig’s Mission to Make Their Customers Successful - Noah Goellner (39:29)
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StartMy Journey Developing Coaches for Leadership Excellence - Theresa Coleman-Kaiser (38:13)
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StartWrap Up and Review Session - Karyn Ross (47:07)